When water damage occurs, a short response time is critical. The more time that goes by before the extraction and drying process begins, the more damage the property will endure. Look to Quick Response Restoration for the fast, professional water and sewer damage restoration services you need and deserve.
We have got the largest fleet and the most drying equipment in New York. We are always ready to handle any emergency situation. With advanced technology, on-call certified restoration technicians, and experienced project managers, you can count on us for the high-quality assistance you need with the fastest response times possible.
At Quick Response Restoration, we use a combination of industrial extractors, drying fans, and dehumidifiers to properly and effectively dry your property. Our equipment can remove moisture from all affected areas that you can see, as well as from walls and in ceiling cavities that you cannot.
Our trained, professional technicians are certified by the IICRC, which is a nonprofit certification body that monitors educational programs and standards for the inspection, cleaning, and restoration service industry.
When you work with us after water or sewer damage occurs, you can count on us to:
- Assess the damages and the safety of the job site
- Proceed with the emergency extraction of water
- Set up drying equipment and move forward with the appropriate removal of saturated areas
- Provide recommendations and rechecks from our certified restoration technicians and project managers
- Follow through with repairs and reconstruction
Once your drying equipment is set up, it should remain running 24 hours per day until the property is properly dried out.
Our dedicated team of technicians, project managers, and project directors will help you get your property back to normal faster than anyone else. Be sure to contact your insurance company to inform them that a loss has occurred. We'll work directly with your insurance company to ensure the claims process goes smoothly, helping to minimize any disruption of your everyday life.
Sewage damage and backups can be extremely toxic and hazardous to your health. It is important to act as quickly as possible to get the area cleaned. Our certified technicians are properly trained to extract and remove any wastewater from your property and treat the affected area.
What are the classes and categories of water damage, and how do I know what kind of damage I have?
- Category One - Originates from a clean water source and doesn't pose significant health threats. Examples include a broken water supply line or sink overflow.
- Category Two - Contains significant contamination and has the potential to cause negative health effects. Examples include discharge from dishwashers or washing machines, and broken toilet bowls with urine but no feces.
- Category Three - Grossly contaminated and contains harmful agents. Examples include sewage backups and flooding from groundwater.
Each of these categories can deteriorate to the next level without fast and proper action.
The "class of water" refers to the initial amount of water and the anticipated rate of evaporation. The four classes of water are:
- Class One - Only part of a room or area is wet. There is minimal moisture and little or no carpet or padding is wet.
- Class Two - An entire room is wet, including carpet and padding. Water has also wicked up the walls less than 24 inches.
- Class Three - Water may have come from above with moisture intrusion in the ceilings, walls, floors, insulation, and carpeting.
- Class Four - Materials with very low porosity are wet, such as brick, concrete, and plaster.
How much do water damage repairs cost? Do I need an estimate before work begins?
Each water damage restoration project is different. It is often difficult to provide an accurate estimate of your work to be completed as there is a wide range of variables that will determine how long the drying equipment needs to remain in place.
We use an insurance-industry-trusted computer software program to generate our billing. Itemized billing is prepared once the structure has been properly dried. You or your insurance company will be billed for the work we have completed.
Can I salvage my carpet and pad after water damage?
Our experienced water restoration technicians will be able to determine if your carpet and pad can be salvaged. Factors we take into consideration include the age and condition of the carpet at the time of the water loss, the length of time the carpet was exposed, the source of the water damage, and the temperature of the water.
How long does the drying process take?
On average, the process takes three to five days but may take longer depending on the extent of the damage. Our technicians will monitor the progress daily, using state-of-the-art moisture meters. We'll add, remove, or relocate equipment as necessary to ensure the fastest results.
Equipment left on site should remain running and only be removed by one of our experienced restoration technicians.
Do I have a choice in the restoration company that takes care of my property, or do I need to use the company that my insurance provider recommends?
You always have a choice in the company that handles your restoration work. Often when you report a loss, your insurance company will recommend one of their preferred vendors. Under the law, you have the right to determine which company will perform that work in your home or business. Quick Response Restoration always keeps your best interests in mind.
I am unable to stay home while repairs are being completed. What will happen to my belongings in the meantime?
Quick Response Restoration can handle the process from start to finish. First, we'll complete a "pack out" of your home where all salvageable items are itemized and removed from the property. They'll be stored at our 30,000-square-foot heated and secured warehouse. Once there they'll be dried, deodorized, and cleaned.
Your items will be stored safely until you're ready to move back into your home or another residential location.
How can I prevent water damage to my own home?
- Regular roof maintenance. It is easy to forget about our roofs, and it is easy to forget about the maintenance services they need until it is too late. Regular inspections can stop water damage and leaks before they begin.
- Outside walls, doors, and windows should be inspected each spring and fall for unusual wear and tear. Water and moisture can penetrate these common areas if they are not maintained regularly.
- Modern well-built and well-insulated homes can trap excess moisture and condensation inside, especially if you have inadequate ventilation. Preventative maintenance can help eliminate future water damages.